Refund Policy

Transparent and straightforward reimbursement terms for your assurance

Overview

At PaperHarborDesk, we recognize that situations can evolve, and we aim to maintain equitable and clear refund practices. This document specifies the criteria under which we offer refunds for yacht rental services.

It is crucial to acquaint yourself with these guidelines prior to finalizing a reservation. When you book a rental with PaperHarborDesk, you are giving your consent to be bound by these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete reimbursement excluding processing charges

Processing Duration: 5-7 business days

Processing Fee: €50 for credit card payments

Stipulations: Request must be submitted in written form via electronic mail or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the total cost of the yacht rental

Processing Duration: 7-10 business days

Processing Fee: €25 deducted from the reimbursement

Stipulations: A valid reason is needed; administration costs are applicable

Less than 24 Hours Before Charter

No Refund

Qualified for: No reimbursement is available

Exception: Cases of emergency may be reviewed

Alternative: Credit for a future charter might be offered at the discretion of management

Stipulations: Evidence is required for emergency-related claims

Weather-Related Cancellations

Our Weather Guarantee

Prioritizing safety, if the weather is deemed hazardous for navigation by our certified captain, we offer the following options:

  • Full Refund: Given in full if rescheduling isn't an option
  • Reschedule: Postpone your yacht hiring without additional fees to another appropriate date
  • Charter Credit: Credit note valid for one year from the original booking date

Weather Assessment Procedure

Our procedure for assessing weather includes:

  • Analysis of wind force and orientation
  • Estimation of wave height and sea conditions
  • Forecasts for visibility and rainfall
  • Notices and warnings from the Coast Guard
  • Professional assessment of maritime safety by the captain

Decision Deadline: Decisions regarding weather-related cancellations are made at least 4 hours before the set sail time.

Medical Emergency Refunds

Emergent Circumstances

We extend understanding towards unexpected health crises. Possible scenarios that may justify special concessions include:

  • Abrupt ailment or injury that necessitates hospitalization
  • Passing of a family member
  • Urgent military assignments or recall
  • Mandatory jury service or judicial summonses
  • Environmental disasters influencing travel plans

Proof Requirements

In order to process refunds due to emergencies, the following evidence is required:

  • A medical statement or hospital records
  • Death certification, if applicable
  • Military directives
  • Legal subpoena or notification for jury duty
  • Emergency advisories or announcements

Processing: Requests for emergency refunds are managed within 3-5 business days following the submission of necessary documents.

Operational Cancellations

Mechanical Failures

In case the yacht chosen suffers from unresolved mechanical issues:

  • Substitute Vessel: Efforts will be made to provide an equivalent replacement
  • Full Refund: Issued should no alternative be available
  • Partial Refund: Offered if the substitute yacht has a differing rate
  • Compensation: Additional recompense might be extended for the trouble caused

Unavailable Crew

On the rare occasion that our certified crew is not available:

  • An alternative crew will be arranged when feasible
  • Full refund is provided if sailing cannot be executed
  • Opportunity to reschedule without incurring additional costs

Refund Procedures

Method of Payment

Reimbursements are processed back to the original payment method utilized for the reservation:

  • Credit Cards: Return takes 5-7 business days
  • Bank Transfers: Return takes 7-10 business days
  • Cash/Cheque: Return takes 3-5 business days

Handling Charges

Credit Card Transactions

€50 charge for booking cancellations with over 72 hours notice

Bank Transfer Transactions

€25 charge for any bank transfer reimbursements

International Transactions

Extra fees could be applied for transfers across national borders

Charter Credits

Instances Credit is Offered

In certain instances, credits for future charters may be given in lieu of refunds:

  • For cancellations occurring within less than 24 hours' notice
  • Weather-driven cancellations
  • Voluntary requests to reschedule
  • Perturbations in operations

Credit Terms

  • Validity: Credits remain valid for a year since the date of issue
  • Transferability: Credits cannot be passed on to others
  • Value: Equal to the full yacht charter value, processing fees excluded
  • Utilization: May be applied towards any open yacht rental slot
  • Expiry: Credits must be used within the 12-month period without extensions

Partial Service Refunds

Interruptions During the Service

If your chartered experience is interrupted or cut short due to factors we can control:

  • A reimbursement reflecting the unused segment
  • A voucher for future yacht use of comparable worth
  • Gratuity services or upgrades might be offered

Disruptions Caused by Guests

Should the charter end prematurely owing to guests' behavior or safety issues:

  • Refunds will not cover the remaining time
  • Payment in full is still expected
  • Extra fees may be imposed

Dispute Settlement

In the event of disagreement with a refund ruling, you may:

  • Request a reconsideration by our executive team
  • Submit new proof or information
  • Engage consumer protection bodies for a resolution
  • Seek justice as per the prevailing laws

Procedure for Refund Application

Step 1: Reach Out

Begin the refund application by reaching out through:

Step 2: Offering Details

Your refund application should include:

  • Your proof of booking
  • The scheduled date and time for the charter
  • The withdrawal reason
  • Any relevant supporting materials, if necessary
  • Your desired method for the refund

Step 3: Evaluation and Execution

Our staff will acknowledge your request within a day, assess it in accordance with this policy, reach a judgment within two days, and if approved, undertake the refund in the timeframes mentioned.

Essential Points

  • All applications for refunds have to be lodged in writing
  • Refunds are transacted in €, regardless of the transactional currency used initially
  • We advise purchasing travel insurance
  • This guideline is subject to modifications which will be communicated 30 days beforehand
  • Refunds adhere to the tax laws and regulations pertinent

Our Contact Information

If you seek information about refunds or wish to request one, contact us at:

Refunds Department
PaperHarborDesk Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 9999999
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2026

This refund policy is established to ensure fairness and transparency. We urge you to familiarize yourself with these terms before making a reservation and to reach out to us should you have any inquiries.