Privacy Policy

1. Introduction

PaperHarborDesk ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how your information is collected, utilized, disclosed, and protected when you access our website paperharbordesk.sbs or use our yacht charter offerings.

Your consent to the information handling practices laid out in this document is implied when you utilize our services. This policy is in line with various Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

Personal details are gathered when you willingly provide them to us during:

• Reserving a yacht charter
• Reaching out via our site or telephone
• Signing up for our newsletter
• Completing forms on our website
• Entering into our surveys or promotions

Such details may include:

• Your name, contact info like email, phone number, and address
• Financial information (safely processed via third-party systems)
• Preferences and specifications for your yacht charter
• Emergency contact data
• Information about dietary restrictions or health (if provided)

2.2 Information Collected Automatically

Some info is collected automatically when you visit our website:

• IP addresses and locality data
• Type and version of internet browser used
• Page views and the amount of time spent on site
• Origins of website referrals
• Device specifics such as type and screen resolution

2.3 Cookies and Tracking Tools

We employ cookies and similar tracking mechanisms to improve your interactions with our site. They help us in:

• Storing your preferences
• Assessing site usage and performance
• Delivering content tailored to your interests
• Enhancing our service offerings

Managing cookie preferences can be accomplished via browser settings or our own cookie consent feature.

3. How We Utilize Your Information

The information gathered is used for purposes such as:

• Provision of Services: To conduct our yacht charter services, facilitate reservations, and communicate regarding your bookings
• Assistance for Customers: To address your questions and provide support
• Processing Payments: To handle financial transactions and management of accounts
• Safety and Security: To safeguard our activities and combat deceptive practices
• Marketing: To forward marketing materials and updates, with your prior consent
• Website Enhancement: To study usage trends and enhance the site's functionality
• Regulatory Compliance: To adhere to relevant legal obligations and regulatory mandates

4. Disclosure and Sharing of Information

We neither sell nor share your personal data with third parties for their promotional use. We may disclose your information under these conditions:

4.1 With Service Providers

Information might be shared with service providers that aid us with various tasks: payment management, website upkeep, email distribution, performance measurement, and client services.

4.2 Due to Legal Obligations

Your information might be disclosed if legally mandated or to comply with judicial processes, emergency circumstances, or to investigate possible illegal activities.

4.3 During Business Changes

Should there be a company restructuring such as a merger or acquisition, your information could be transferred as part of the business assets.

5. Information Safety

We have adopted suitable digital and structural safeguards to protect your personal details from unauthorized access, changes, release, or destruction. These include encryption methods, secure servers, access management systems, consistent evaluations, and staff training.

Nevertheless, we must advise that no internet transmission method or electronic data storage is infallible. Absolute security of your information cannot be completely ensured.

6. Retention of Data

We keep your personal details only as long as required for the objectives outlined or as mandated by legal requirements. Typical durations are:

• For charter records: 7 years for tax and legal purposes
• For communications: until you choose to opt-out or erase your data
• Concerning website data: 26 months
• For customer assistance: 3 years subsequent to the last interaction

7. Your Rights and Preferences

You hold certain rights such as information access, modification, elimination (within legal parameters), data portability, marketing opt-outs, and cookie settings. To exercise these rights, please reach out to us at the contact details provided.

8. External Services

8.1 Google Analytics

Google Analytics is used by us to understand how our site is utilized by visitors. An opt-out is available via the Google Analytics Opt-out Browser Extension.

8.2 Social Media Links

Social media platforms linked on our site have individual privacy practices.

8.3 Payment Processing

We depend on PCI DSS-compliant third-party payment processors for financial transactions.

9. Transnational Data Handling

Your data may be processed and maintained in nations different from Germany. We maintain compliance with privacy laws as applicable.

10. Minors' Privacy

Children under the age of 13 are not the intended audience for our services, and we do not intentionally collect their data. If it is suspected that we have, please contact us directly.

11. Privacy Policy Modifications

Alterations to this Privacy Policy may take place to mirror changes in our practices or legal requirements. You will be informed through updated policy postings, email notifications to our users, or notice on our site. Continued usage after such changes indicates agreement.

12. Contact Details

For questions about this Privacy Policy or our treatment of data, contact us:

13. Compliance with Google Ads User Consent Policy

Our adherence to Google Ads user consent policies is strict. Adjust preferences for cookies and other tracking methods anytime through our cookie settings tool.